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Service Commitment
Our company always focuses on customers and strives to improve product quality and service level. With the goal of zero product defects and zero customer complaints, we solemnly make the following commitments:
Service Hotline： +86 595 85954008?
Before service
(1) According to user needs, help customers choose suitable products, correct specifications, and models
(2) Warmly receive customer visits, quickly handle user calls, letters, faxes, and inquiries.
In sales service
(1) Strictly follow the technical requirements of the contract and relevant national standards to organize production, ensure quality and quantity, and deliver on time at the agreed location.
(2) If there is an error in user selection, insufficient order quantity, or special circumstances that require early supply, our company will prioritize production and make every effort to meet user requirements.
after-sale service
(1) Our company implements a 24-hour service system, which means that when we receive a notification of user service needs, our marketing and service personnel will respond within 24 hours to solve the customer's worries.
(2) We are fully responsible for any quality issues such as damage or shortage of the product before delivery inspection.
(3) Any quality problems that exist or occur during the warranty period, confirmed by both parties, are our responsibility. We are responsible for free defect handling, replacement, and return, and promise to provide service within 7 days under normal circumstances and 3 days in emergency situations, with reasonable expenses borne by us.
(4) Both parties have confirmed that the quality issue is caused by the user's responsibility, and we will actively assist in resolving it to meet the user's requirements.
(5) If users need technical guidance during installation and use, we will promptly dispatch professional technicians to provide free services to meet their requirements.
(6) Our company establishes user profiles and regularly contacts users in writing and by phone to solicit their opinions and suggestions. We collect and analyze the suggestions and quality issues raised by users, continuously improve the company's management, further enhance product and service quality, pursue excellence and beauty, and meet the needs of users.